
FAQ
Frequently Asked Questions
Programme
Which composers and works will be performed?
You can look forward to a glittering medley of classical music masterpieces: Mozart with his lively Eine kleine Nachtmusik or the spectacular aria “Queen of the Night” (Der Hölle Rache kocht in meinem Herzen), Johann Strauss with his timeless waltzes (The Blue Danube (Danube Waltz), Emperor Waltz, Voices of Spring Waltz) and lively marches (Radetzky March), Vivaldi with the baroque brilliance of Winter from The Four Seasons, Pachelbel with the timeless Canon in D major, and Beethoven with the lyrical Für Elise and dramatic highlights from his 5th Symphony.
Are there any arias?
Yes. Our acclaimed soloists crown the evening with vocal gems. These include the virtuoso aria of the Queen of the Night from Mozart’s Magic Flute and the radiant Voices of Spring Waltz by Johann Strauss – moments that add vocal brilliance to the instrumental music.
Organisation & schedule
Is there a cloakroom for coats?
A cloakroom is available for coats, bags and rucksacks for your comfort.
Please note that cloakroom use is required for fire safety reasons. Fee: €2 per person.
How long do the concerts usually last?
The concert begins at 8:00 p.m. and ends around 9:45 p.m. We recommend that concert guests arrive by 7:30 p.m. at the latest. For the Dinner & Concert package, the Palais opens at 6:00 p.m.; we recommend arriving by 6:15 p.m. so that you can enjoy your dinner in a relaxed manner.
Is there an interval during the show?
Yes, after the first half of the concert, you can enjoy a 25-minute interval – an opportunity to soak up the special atmosphere with a glass of wine or some small delicacies.
When should guests arrive at the venue?
- Guests with Dinner & Concert tickets: Please arrive by 6.15 p.m. to enjoy dinner from 6.30 p.m. to 7.45 p.m. at your leisure.
- Guests with Concert Only tickets: Please arrive by 7.30 p.m. so that you can take your seats in good time before the concert begins.
How does the dinner package work?
Admission to the palace begins at 6.00 p.m. Guests with dinner and concert tickets will be shown to their exclusively reserved table and treated to an exquisite four-course menu. At 7.45 p.m., the doors to the magnificent concert hall will open, where the concert will begin at 8.00 p.m.
Are there snacks or light refreshments available outside of dinner?
Yes, a selection of fresh rolls will be available before, during and after the concert, presented in a stylish manner.
Is there a specific dress code that must be observed?
We recommend casual chic – elegant, smart attire that suits the festive atmosphere without being overly formal.
What happens if you arrive late for the concert?
If you arrive late, you will only be allowed to enter the concert hall at appropriate moments – such as during applause – so as not to disturb the musical performance.
Tickets & seats
How much do tickets cost and are there different price categories?
You can choose between Concert only and Dinner & Concert. You can find a current overview of prices and offers on our website.
Are there reduced prices for children, students or senior citizens?
Yes, children (aged 5–18) and students up to the age of 27 with valid ID enjoy reduced rates.
Are the seats numbered or is there free seating?
Your seats are fixed to the category you have chosen. Within this category, you will be assigned a numbered seat in advance. Upon arrival at the Palais Auersperg, you will receive your ticket with the exact seat number, and our experienced hall staff will personally accompany you to your table and seat.
How old do children have to be to attend?
Children aged 5 and above are permitted to attend. Younger children are not permitted in order to preserve the special concert atmosphere.
Is there a box office?
Yes, tickets can also be purchased on site. However, we strongly recommend booking online in advance, as seats are limited.
Can tickets that have already been purchased be returned due to illness, and will they be refunded?
As tables and menus are prepared in advance, returns are not possible. Please contact us in good time in the event of illness – we will endeavour to find a mutually acceptable solution.
Are there discounts for larger groups?
Yes. We are happy to provide a tailor-made offer for groups of ten or more. Please contact us by email at requests@imperialgalaconcert.com so that we can work together to find the right conditions for your booking.
Can I pass on tickets I have already purchased online?
Yes, the tickets are freely transferable.
Are vouchers available for purchase?
Yes, stylish vouchers are available online at www.imperialgalaconcert.com, by telephone on +43 1 377 1827 or by email at concerts@imperialgalaconcert.com – an exclusive gift for special occasions.
Will we be seated at a table with other guests during dinner?
No, each booking will have its own festively decorated table.
What happens if we are unable to use our booked tickets?
If you notify us in good time, your tickets can be rebooked for another date.
Are there wheelchair-accessible seats?
Unfortunately not – due to the historic structure of the building, the palace is not accessible.
If we book student or child tickets in addition to full-price tickets in our booking, will they sit with us at the table?
Yes, of course, tickets booked together will be seated together. The choice of menus (classic, vegetarian or children’s menu) can be made individually.
Catering & services
Will food or drinks be offered during the evening?
The dinner & concert ticket includes an exclusive 4-course menu. Guests with concert-only tickets can enjoy drinks and canapés before, during the interval and after the concert.
Are there any special gastronomic offers that match the theme of the evening?
Yes. You will enjoy an exquisite four-course menu that has been put together with the same dedication as the concert programme itself. The selection is based on the culinary traditions of Vienna and brings them to the table at the Palais Auersperg with contemporary elegance. Each course is a tribute to Viennese cuisine – refinedly interpreted and served in the festive ambience of the Palais Auersperg.
Are there also vegan or gluten-free menus? Can we eat at your restaurant if we are lactose intolerant or have other allergies?
Of course, we take individual dietary requirements into account. Whether vegan, gluten-free, lactose-free or with allergies – please let us know your requirements when booking in the comments field or send them to us afterwards by email to concerts@imperialgalaconcert.com, quoting your booking number. Our kitchen team will prepare your meals with the utmost care and attention.
Can the individual courses of the different menus be mixed?
Yes, the menus can be combined flexibly. Please let us know your requirements in advance.
Can I make other special menu requests?
Yes, if we are informed in good time, our kitchen can accommodate almost all unusual or personal requests. Please let us know these in the comments field when booking or by email to concerts@imperialgalaconcert.com.
Location, atmosphere and facilities
Where do the dinner and concert take place?
Both take place in breathtaking state rooms in the historic Palais Auersperg – a magnificent Baroque building whose halls have been the venue for exquisite musical performances for centuries.
What kind of seating will there be? Is it comfortable for longer events?
You will be seated at elegantly laid tables on comfortably upholstered chairs; the concert hall also features upholstered seats offering a high level of comfort.
Is the acoustics in the Palais Auersperg suitable for classical music?
Yes, the Rosenkavalier Hall is famous for its excellent acoustics – the music sounds unamplified, authentic and with perfect sonority.
Is the location barrier-free?
Unfortunately, due to its listed architecture, the Palais Auersperg is not barrier-free. There is no lift, and the magnificent grand staircase to the first floor can only be accessed on foot. Our team will be happy to assist you at any time. For individual enquiries, please contact us at concerts@imperialgalaconcert.com or by telephone on +43 1 377 1827 (daily from 08.30 a.m. to 7.00 p.m.).
Is the palace air-conditioned and heated?
Yes, the palace is air-conditioned and heated, so you can enjoy a pleasant atmosphere at any time of year.
Logistics and travel
Is there parking available near the event location?
Yes, there are several car parks in the immediate vicinity, including the
- Lerchenfelderstraße underground car park – 1 minute’s walk (100 metres away)
Lerchenfelder Str. 02/04, 1080 Vienna or the - CONTIPARK underground car park at the MuseumsQuartier – 8 minutes’ walk (500 metres away)
Museumsplatz 1, 1070 Vienna
How good are the public transport connections?
The Palais Auersperg is easily accessible:
- Underground: Volkstheater (U2, U3) – 5 minutes’ walk (400 metres away)
- Tram: Line 46 (Auerspergstraße station) – directly opposite (94 metres away)
- Bus: Lines 13A and 48A (Volkstheater station) – 4 minutes’ walk (280 metres away)
Are there any special instructions for travelling to or accessing the event venue?
We recommend entering “Palais Auersperg” into Google Maps or other navigation systems to be guided directly to our location.
Special features and extras
Is there an introduction or a preliminary programme to start the evening?
Our standing violinists will guide you through the evening as your hosts, creating an elegant connection between the musical highlights and the culinary experience of the four-course menu. The presentation is entertaining, witty and full of esprit – and is conducted in English.
What else can you find there?
The Vienna Royal Ballet accompanies the evening with dance elegance and completes the exclusive overall experience.

